Privacy Policy

Last Updated: September 25, 2025

MapleDraw Canada ("we," "us," or "our") is committed to protecting your privacy and personal information. This policy outlines how we collect, use, and disclose the personal information of our users, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

1. Collection of Personal Information

We collect personal information when you register an account, order draw tickets, contact support, or interact with our platform.

Types of Data Collected:

• Identity Data: Name, Date of Birth (to verify age 18+).
• Contact Data: Email address, phone number, mailing address, and province of residence.
• Transaction Data: Details about the tickets you order, purchase history, and payment method details (note: we do NOT store full credit card numbers; we use PCI-compliant third-party processors).
• Technical Data: IP address, browser type, device type, location data, and operating system.

2. Use of Personal Information

We use your personal information primarily to provide and improve our services, including:

1. Fulfilling Orders: Processing your ticket selections and placing the order with the official draw providers, and sending you confirmation emails.
2. Identity and Age Verification: Confirming you are 18 years of age or older as required by responsible play regulations.
3. Communication: Sending transaction confirmations, security alerts, service updates, and marketing communications (where consent is provided).
4. Security: Detecting and preventing fraud, unauthorized activity, and ensuring the security of our platform.
5. Improvement: Analyzing usage data to improve website functionality, content, and user experience.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

3. Disclosure of Personal Information

We do not sell your personal data. We may share your information only with the following third parties and under strict confidentiality agreements:

• Official Draw Providers: Your name, selected numbers, and transaction details are shared to complete the purchase of official tickets.
• Payment Processors: Secure, PCI-compliant third parties (e.g., banks, payment gateways) to process financial transactions.
• Analytics Providers: Companies like Google Analytics to help us analyze website usage (data is generally anonymized).
• Legal Requirements: To comply with legal obligations, such as responding to a subpoena, court order, or regulatory request from a Canadian authority.

4. Security and Storage

We take reasonable steps to protect your personal information using physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. This includes:

• Using **SSL encryption** for all data transmission.
• Restricting internal access to personal data on a need-to-know basis.
• Utilizing secure servers located within Canada or jurisdictions with comparable privacy protection.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Privacy Rights (PIPEDA)

As a Canadian platform user, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Withdraw Consent: Withdraw your consent to the use and disclosure of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact our Privacy Officer using the details provided below.

6. Changes to this Privacy Policy

We may update this policy periodically. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy whenever you access our services.